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Presentations and Workshops by Ed Rigsbee, The ROI Guy 

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Presentation Category

 

Presentation Title (Click on titles below to access program descriptions)

 

Personal Success

End the Anxiety of Lost Opportunity by Doing What You Say--All the Time
Strategic Alliance ROI Stop the Conflict and Get More ROI from Your Alliance Relationships
Collaborative Innovation Collaborate to Innovate
Alliance Marketing/Cross Promotion 10 Highly Profitable Cross-Promotions You Can Implement This Week (Concurrent)
Leadership Yes, You can Do Better  (Motivational)
Supply Chain Relationships The New Era of Manufacturer & Distributor (or Dealer) Cooperation (Only offered as a keynote or general session and requires an additional research fee.)
Employee Motivation Achieve Employee Productivity & Growth Through Partnering
Employee Productivity Interdepartmental Collaboration for a More Productive Organization
Marketing/Branding Brand Traction--Branding Strategies that Attract New Customers
Sales Selling To Your Customer as Their Partner
Customer Service Customer Service Screw-Ups: Learn from the Mistakes of Others
Small & Medium Business Success How to Compete When You Can't Compete on Price
Professional & Trade Association ROI Determining the Yearly Sustainable Real-Dollar Value of Association Membership
Relationship ROI Stop the Insanity--Build Outrageously Successful Relationships
Conference Spouse Program Collaboration; It's Not Just for the Workplace

 

To book Ed Rigsbee for your meeting today, please call 805-444-0957.  Frequently Asked Questions about Ed Rigsbee's Presentations

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End the Anxiety of Lost Opportunity by Doing What You Say--All the Time 

Productivity down? Motivation down? Sales down? You need Accountability!

Read Ed's article titled, Transforming Your Commitments into Reality for survey results.

In a tough economy, it is quite easy for sales and business development persons to blame the economy for their lack of prospecting and follow through. It is equally as easy for business owners and leaders to hunker down into sluggishness and immobility. Put more bluntly; just blame your shortcomings on the economy, everyone else does. Getting things done, for almost everyone today is a huge challenge. Doing what you say you are going to do can be even more difficult. Priority changes, lack of time and fear of perfection are frequently given reasons for non-performance in Ed's recent research project on Doing What You Say. Leaders, help your employees, and especially your sales departments, to be more productive in this tumultuous economy through time proven accountability mechanisms--with a new twist.

Ending your anxiety of unfulfilled promises and lost opportunity is more important today than ever. Learn how to do what you say. This presentation is really a process with both art and science components integrated; Ed will get you started and teach you how to keep accountability systems going. And/or Ed will work with you over a period of time and administer the employee accountability process. 

Step 1: The process starts with a facilitated industry round table style presentation to determine challenge areas that can be controlled by individual attendees. 

Step 2: Group solution development for personal controllable areas of challenge.

Step 3: Select your mechanism; which of the four choices? Personal to buddy system education. Accountability buddies selected then buddies are taught how to gradually push for higher levels of commitment.

Step 4: Follow up mechanisms.

If your organization is experiencing sluggishness, de-motivation, effectiveness drop off, poor communication, subversive politicking, or sales decreases due to a variety of reasons, Doing What You Say: All the Time is for you. Don't delay--get it done now!

Call Ed Rigsbee at 805-444-0957 to check availability.   

 

Stop the Conflict and Get More ROI from Your Alliance Relationships

 (Keynote)

 

Increase your marketing share instantly!

  • Get instant access to the strength, capabilities, and experience of others.

  • Plug into an established network of loyal customers ready to buy from you.

  • Access the brilliance of combined brand traction. 

Get all this and more through Smart Alliances.

 

Strategic alliances give you a dramatically faster and more cost effective growth option by leveraging the assets of others.  To get these amazing results, you have to be strategic, flexible, and collaborative – but you have to be careful.  50% of alliances fail – by knowing how to choose the right partners you will eliminate squandered time and resources.

 

In the Growing Your Business with Smart Alliances program, Ed draws from his books, Developing Strategic Alliances and PartnerShift along with years of helping organizations access their strategic advantage through alliance development. Ed's depth of expertise combined with his inspirational style of speaking will leave your audience with a sense of purpose.  Because Ed believes that business is about results not excuses, he delivers ready-to-use tools that will immediately impact their lives and your organization’s profitability.

 

You Need the Art & Science Formula:

Move to PartnerShift—develop outrageously successful business relationships and strategic alliances. Learn the correct formula for developing successful alliances that convert alliance energy into gold—increased profitability and effectiveness.

 

Strategic alliances give you a dramatically faster and more cost effective growth option by leveraging the assets of others. To get these amazing results, you have to have the formula, and be strategic, flexible, and collaborative – but you have to be careful.  50% of alliances fail – by knowing how to choose the right partners you will eliminate squandered time and resources.

 

Using the idea of growing your business with smart alliances, Ed draws content from his books; Developing Strategic Alliances and PartnerShift along with years of helping organizations access their strategic advantage through alliance development. Ed's depth of expertise combined with his inspirational style of speaking will leave your audience with a sense of purpose.  Because Ed believes that business is about results not excuses, he delivers ready-to-use tools that will immediately impact their lives and your organization’s profitability.

Through the alliance and business relationship window, Ed shares the four behavior keys and seven steps develop and implement to successful internal and external business (and personal) relationships.

 

Alliance Driver Behaviors (the Art):

1.       Focus on getting things done rather than being right.

2.       Make Relationship Bank deposits before withdrawals.

3.       Use Purposeful communication to overcome conflict.

 

Alliance Development Steps (the Science):

1.       Monitor

2.       Educate

3.       Select Alliance Type

4.       Organize

5.       Agreement

6.       Implementation

7.       Maintenance

 


Stop the Insanity--Build Outrageously Successful Relationships

Everyone wants ROI from their relationships; professional and personal. In difficult economic times, every successful person realizes the crucial importance of solid relationships! Learn how to double the strength of your organization or your personal network by Shifting to outrageously successful business relationships. Learn how to develop alliances that provide high-value for all involved. This presentation serves an eclectic audience, something in it for everybody; especially spouses! All the attendees at your meeting will receive value from this session. Through the alliance and business relationship window, Rigsbee shares the four keys to successful internal and external business (and personal) relationships.

  1. Focus not on being right, but rather on getting things done.

  2. Make Relationship Bank deposits before withdrawals.

  3. Do Relationship Value Updates regularly.

  4. Purposeful communication to overcome conflict.

Through humor and personal stories, Rigsbee will connect with your meeting attendees, helping them to understand the Relationship Value Equation. This program delivers double value for your meeting attendees: business and personal relationship improvement. Outrageously Successful Relationships is an outstanding program for business alliance partners to attend together. Be your meeting corporate or association, this is a dynamite program, as every person in attendance receives value. Spouses attending generally have their elbow in the ribs of their partner throughout much of the program--extra value there!

Click for article: Stop the Insanity--Build Outrageously Successful Relationships at Home and Work

 


 

10 Highly Profitable Cross-Promotions You Can Implement Right Away (Breakout/concurrent session)

The well kept success secret for small and medium sized business success-- especially specialty retailers-- is effective cross-promotion. Cross-promotion is how businesses of all sized maximize their marketing budget. Double, triple, even quadruple your exposure and market share through cross promotion campaigns with others, while cutting your marketing costs in half or less--and do it NOW!. 

Get more bang for your marketing buck by also working with others in the areas of positioning, advertising and purchasing. Learn how various organizations and industries have collaborated for mutually synergistic value. Discover the successful alliance and promotion strategies of others. Be prepared to accelerate your customer awareness, acceptance and market position. 

  • 10 Successful cross promotions by others

  • How to execute a successful cross-promotion

  • Cross-promotion check list

  • Cross-promotion campaigns

  • One dozen additional ways to get people to notice you/your business.

 Article: Less Work & More Results with Collaborative Marketing Relationships

 Article: Effective Community Based Cross-Promotions


How to Compete When You Can't Compete on Price (Breakout/concurrent session or full-day workshop)

This is a full-day seminar or a multi-day workshop. The series of connected or individual presentations offers your meeting attendees both partnering strategy and tactics.

"Why in the world would I want to buy my                     (you fill in the blank) from you?" If you can't answer this question in your sleep, this seminar is for you. Your customers have more product and location choices than ever before. Learn how your enterprise can be top of their mind. Receive the tools that help you to successfully compete against the "big box" retailers, integrators and multi-nationals. Leverage your unique selling proposition through alliance relationships. Develop the synergies necessary to thrive in the big box shadows. Discover ideas to become the supplier of choice in your community and industry. 

Grow your business by learning how to successfully implement partnering throughout your entire enterprise. Deliver all the value and more from Rigsbee's three books at your next meeting. Select the The Total Organizational Partnering System. Win big and save big while learning how to double your strength overnight in all the important areas of your business.

  • Owner/Executive becoming the Optimal Partner
  • Partnering with Your Employees to build their Emotional Ownership in the success of the enterprise
  • Partnership Positioning with your customers so they see you as the vendor of choice
  • Partnering with Your Suppliers to get the best total value package
  • External Strategic Alliances to bolster core weaknesses and share core strengths

The Total Organizational Partnering System will help your organization to double its strength and market share overnight.

Multi-Day program outline details - pdf file

Click for Meeting Cost Buster details--a single presentation fee for your entire meeting

Also included:

  • ABCs of Buyer/Seller Relationships

  • The Value Equation

  • Commodity Busting

  • Documented Value Added

  • Customer Partnership Positioning

  • Customer Emotional Triad

  • Subliminally Connecting with Customers

  • Company Image

  • Low and No Cost Promotions

  • Free Publicity

  • e-Commerce

  • And Much More

 


The New Era of Manufacturer/Distributor (Dealer) Cooperation  (Keynote or General session)

Supply chain success--combining research with insight, and in an entertaining manner, Ed reveals erroneous beliefs held by supply chain partners. The fact is this; perceptions define reality. Too frequently needless conflict is created by flawed beliefs about what one's supply chain partner wants, needs and considers to be a positive value proposition. Learn what your competitors are learning about these blemished perceptions. Discover how to give and/or ask for the best Total Value Package available. Manufacturers and distributors and/or dealers learn how to turn around their sell/buy paradigm by discovering and understanding the needs of their distribution partner(s). Through intelligent sales offerings and purchasing practices, resources can be redirected to create more usable value for the supply chain. Learn the ABCs (adversarial, barometric & complementary) of manufacturer-distributor relationships. Discover why Ed say's, "Yes, you can do better!"

This program can also be adapted to contractor/supplier & manufacturer/agency cooperative relationships.

Program Research:

  • Rigsbee surveys a sampling of both manufacturers and distributors from your association membership. Or, for corporate programs, surveys manufacturing management along with a sampling of the organization's dealer network.

  • Questions are asked of manufacturers around where distributors can change their behavior to conserve manufacturer resources and also, what would be in it for the distributors if they did change.

  • Both distributors and manufacturers are asked about areas where the other falls short of their commitment to their supply chain partner.

Program Results:

  • Issues from both sides are synthesized and brought to the surface in a safe method, and without personal agendas getting in the way. While Rigsbee points out the foibles of both sides, he acts as a non-judgmental intermediary.

  • Each side can view challenges through the window of their supply chain partner.

  • Rigsbee delivers solutions based on his interviews and knowledge of what other industries have successfully achieved.

  • Participants that enter with an open mind exit with implementation tactics for supply chain improvement.

 


Customer Service Screw-Ups; Learn from the Mistakes of Others (Breakout/concurrent session)

This exciting seminar, adapted from Ed’s forthcoming book, Customer Service Screw-Ups—Learn from the Mistakes of Others, works well as a breakout/concurrent session, and is even more effective as a full-day workshop.

Ask yourself, "Are you tired of hearing about the legendary service that Nordstrom’s and Ritz Carlton delivers?" Then you get thinking that these organizations have no application to your business. If so, you will enjoy Ed’s new approach—no holds barred—learning from the real-life mistakes of others.

All customer service challenges emanate from three key areas, Ed refers to this as the TEA Master Key:

  1. Training
  2. Ego
  3. Attitude

Training: Have you ever worked with a customer service person and they appeared not to have the necessary tools available to them to solve your problems or simply did not possess the know how? The TEA Master Key will solve that.

Ego: Have you ever worked with someone that appeared to be a real jerk? They seemed intelligent enough to tell you just how wrong you were—again and again and again rather than take the time to solve your problem. The TEA Master Key will also solve that.

Attitude: Have you ever dealt with a person that was nothing but apathetic to the fact that you needed their help in dealing with your customer service issue? They just had no desire to do anything to help you solve your problem. The TEA Master Key will solve that too.

In this program, Ed uses real-life customer service screw-ups from a number of industries as the conduit to deliver the TEA Master Key for your organization. He shares from his perspective what went wrong and suggests remedies that you can adapt and use instantly in your business.

When 20 Bucks & Ego Is More Important than a Decade of Customer Loyalty (1864 words)

Brand Construction or Brand Destruction? (2951 words)

It Doesn’t Work for You, But You Want Me To Buy It? (741 words)

Lost Opportunity, Are You Guilty? (1042 words)

Oh, So You Want Me To Ship It To the Manufacturer? (822 words)

 


Interdepartmental Collaboration for a More Productive Organization (Breakout/concurrent session)

“Sure, it’s a mess at work—nobody is getting along, everybody is playing "cover their rear" and productivity…isn’t. Fiefdom leaders are building walls to keep other departments in the dark and I’m just tired of it all.”

If any of the above sounds vaguely familiar, you need Ed Rigsbee’s Let’s Get Along & Be More Productive seminar. You want a productive workplace where people transcend beyond antagonism, mutual disrespect, and even cooperation to…COLLABORATION.

Collaborative seminar elements include:

  • Why it’s in my best interest to get along with you
  • How to break down interdepartmental barriers that asphyxiate productivity
  • Proven methods for dealing with territorial squabbles
  • Understand the difference between cooperate and collaborate—the two are worlds apart
  • Learn conflict resolution through the critical decision making process

Attendees will walk away with:

  • Immediately usable tools for repairing internal relationships
  • An understanding of how their department serves and supports their organization’s driving strategy
  • A propensity to be 20% more likely to desire collaboration with other departments over aggravation

Achieve Employee Productivity & Growth Through Partnering (Breakout/concurrent session)

Click for article

Dismantling Your Company's Two-Story Outhouse

Employee perception is employee reality! In America, outhouses are generally considered outdated, so too are many of management's erroneous beliefs about leading and motivating their workers. In any organizational two-story outhouse, management always occupies the top floor! If you are willing to explore your organization's employee policy foibles, this is the program for your next meeting. Learn how to tear down organizational outhouses, real or perceived.

  • Determining if your company does indeed have a two-story outhouse.
  • How was it built?
  • Is it fun for your employees?
  • Can you, tear it down?
  • How to tear it down and partner with your employees for sustained success.

The PARTNER Model

Do you want your employees to have an Emotional Ownership in the success of your business, even though they are not an owner? Do you want them to take risks and make intelligent decisions in your absence? Learn how to develop a powerful team dedicated to moving your business forward. Develop relationships at work, that work! 

The PARTNER Model is the answer. Discover the magic in permission cards. Explore low cost employee recognitions and how to successfully implement the Rigsbee Employee Recognition Certificate System. Learn which recognitions have legs (long-term value) and which are a flash in the pan (little value). Your employees will be as excited about your business as are you. And, if you're not excited, you will be.

The PARTNER Model:  

  • Participation

  • Acceptance

  • Recognition

  • Tell the Truth

  • Net of Safety

  • Enthusiasm

  • Renewal

 


Cooperate and Collaborate to Innovate (Breakout/concurrent session)

Immensely important for American manufacturers, you must Innovate or Die. Everybody, especially manufacturers, must develop a unique niche or be relegated to compete with China on just price. These are today's somber realities for North Americans. And the challenge is, how to get it done. Today, most manufacturers are so busy just trying to tread water that there simply is not enough time, and rarely the resources, to innovate. This is where collaboration is needed. Learn how successful collaborations with competitors, non-profits, municipalities, and state and federal governments are possible.

Learn how to:

  • Determine innovation need
  • Find potential partners for innovation
  • Develop collaborative alliances for innovation
  • Structure innovation alliance implementation systems
Conquering Markets Through Competent Collaborations:

Are you looking to expand? Do you want more than your fair share? Conquering markets in today's business environment requires collaboration from all sides. You must diligently work to develop outrageously successful alliance relationships with your employees, your suppliers and numerous outside organizations. And yes, even with competitors. To conquer new or existing markets, your customers must absolutely see you as their supplier or vendor of choice. To achieve this goal, you need to put competency into your collaboration efforts. The necessary elements you must exude include:

  • Having a sense of Curiousness
  • Having a clear Vision of the possibilities
  • Having the ability to Communicate well with all alliance members
  • Demonstrating alliance Leadership, even when things do not go well
  • Having the ability to Organize for implementation
  • Having Compassion for those that are not as gifted as yourself goes a long way in building alliance teams

Also, you will learn:

  • How to become the vendor of choice
  • How to position your business
  • How to brand your business, services, products and employees to achieve success

Presentation Outcomes:

  • Instilling the desire in you to build competent collaborations
  • Develop innovation through collaboration
  • Giving you a clear understanding of how to build competency into collaborations
  • Receiving the roadmap for monitoring collaboration competency

It's the competent alliance relationships you develop that will help you to become the vendor of choice, and thereby conquering your increased market share. Learn how to find the right alliance partners and build competent alliances by developing outrageously successful alliance relationships--internal and external to your organization.

In Bed with the Enemy--Partnering with Your Competition

Click for article

Cooperating with your competition can be more profitable than you have ever imagined. Rigsbee will shatter your paradigm and teach you how to make a traditionally adversary relationship work profitably. Explore a number of core areas in which successful businesses develop partnering alliances. Learn the ten critical qualities in selecting alliance partners-a necessary element in building long-term cooperative relationships. In today's era of e-commerce and consolidations, entire industries are finding that industry-wide and mastermind alliances are necessary to compete. You will walk away with the tools for developing your successful strategic alliances. Elements include:

  • The search for the perfect mate.

  • How find a partner with the same core values as you.

  • The getting married jitters.

  • Where are you going to live?

  • Who's Going to Do the Chores?

  • It's time to tie the knot.

  • Surviving under the sheets.

  • When your partner takes all the covers.

  • We must go to the marriage counselor.

  • We did it, and look at the profits.

Brand Traction--Branding Strategies that Attract New Customers (breakout or concurrent session)

Brand Traction is what every marketer wants, and so do you! Business owners and marketers alike frequently ask, “Why are some dates, events or situations indelibly branded on one’s memory while others are not?” Simple, a lasting impression was made! Like indelible ink, an Indelible Brand is imperishable. It cannot be blotted out, washed out, or obliterated. It's Permanent! It's Brand Traction!

Branding is the process of burning or impressing a mark upon an object or entity for the purpose of identification. What you want for your business, large or small, is an Indelible Brand—to burn your image, offering and position into the minds of your customers—to impress indelibly onto their memory. If you want your brand to be more, mean more, than a simple logo or slogan; you want Brand Traction.

  • Marketplace Positioning

  • Physical

  • Emotional

  • Customer Emotional Connections & Barriers

  • Developmental Years

  • Current

  • Positive & Negative Word & Memory Correlations

  • Associations

  • Relationships

  • Links

  • Parallels

  • Hypnotic Memory Triggers

  • Visual

  • Auditory

  • Kinesthetic

  • Corporate, Business or Organizational Image

  • Brand Building Exposure: Paid & Free

  • Strategy verses Tactics

Build your Mark of Distinction. Making one’s mark means to achieve success or fame. Too often, one misses the mark, failing to achieve one’s aim and becoming unsuccessful in their attempt. Hitting the mark is what you want for your organization’s branding position. That is, to indelibly burn into the minds of your customers like a white-hot branding iron pressing and burning into the flesh—there on the marketplace brain for evermore. Make your brand have meaning, give your brand traction, and your customers will reward you with loyalty.

 

PARTNER Selling (Breakout/concurrent session)

Both outside and inside sales persons must build a solid relationship before trying old school or hard closes. Customers of today want help in both selection and feeling good about their purchasing decisions. Consumers and purchasers want sales people to get on their side of the table, to see need from the purchasing side. Sales people learn the secrets of giving customers the value they want by first learning what value is from the eye of the beholder.

You've Got to Understand Value to Sell Value

Salespeople once said, "Price, quality, service--pick any two." Today, this is no longer good enough to satisfy informed buyers--both consumer and B2B. Today's purchasers want all three. Your customers are continually computing your value proposition and it better be great. Buyers and consumers have more choice than ever before. If you can't--another will.

Whether you are brick & mortar, brick & click or click only, you must deliver the particular perceived value your customers expect. Learn how to understand value from a new direction. Determine your intelligent sales positioning, be it commodity or Valued Solution. Don't get sandwiched in the middle or you'll be squished like a bug!

This program will make a major difference in the improvement of your entire sales team, both internal and external, and sales management. This is done through a new understanding your value proposition through the PARTNERS Model.

  • Uncover their Pain

  • Assess their situation

  • Make it Relevant

  • Translate features into benefits

  • Use Neuro-Linguistic Programming skills

  • Make an Emotional connection

  • Remove objections

  • Solve their problems

 

Yes, You Can Do Better 

 

This presentation is a wonderful opener for any meeting, corporate or association, because all business people have similar issues--they simply don't realize it. Revealed in the Rigsbee Research June 2005 survey, about business leaders working with others, the current top 4 areas of concern among business leaders are:

  • Communication (28%)

  • Follow through (20%)

  • Changing the behavior of others (17%)

  • Truth & responsibility (9%)

In your work day, you have to deal with the following modes of communication: Verbal in person, Verbal via telephone, Visual, Written, Electronic, E-mail, Broadcast, and Multi-Media. What's a person to do? First, ask, "In whose world I you exist?" Then, "Am I taking responsibility for communication both sent and received?" 

 

Develop PartnerSpeak--your system for purposeful communication. Your system should include:

  • Establishing priorities

  • Identifying critical information

  • Flagging mechanism for above

  • Common language

  • Dealing with ego

In his presentation, Ed explores how everyone can do better, regardless of their current success. He presents ideas through the window of specific answers that business leaders revealed to him.

 

 


Collaboration; It's Not Just for the Workplace (Spouse breakfast or breakout/concurrent session)

Getting along and working together at home takes the same kind of commitment to success as does in the workplace. Three behaviors necessary for successful collaborations are:

  1. Getting things done rather than obsessing on being right.
  2. Continual Relationship Bank deposits.
  3. Competent and meaningful communication.

When spouses get away from home and work, what a wonderful time to explore the above behaviors. Ed's style might be called a bit confronting, yet Ed's playful approach develops an environment of trust and freedom. With humor and heart, Ed shares stories from his life and three-decade plus marriage with his wife, Regina.

Come and enjoy Collaboration; It's Not Just for the Workplace with Ed Rigsbee. He will challenge your erroneous beliefs about relationships and urge you to have the joy and happiness that truly is possible by embracing the three behaviors of collaboration.


Association ROI Section

Determining the Yearly Sustainable Real-Dollar ROI from Association Membership--Step #1 for Member Recruitment & Retention

(The first step in developing your own grass roots membership recruitment campaign.)

(The Member Value Process is best as a breakout or concurrent session. If delivered as a general session, it should be scheduled as the first session of the day. This presentation is the cornerstone for Ed Rigsbee's Grass Roots Member Recruitment Campaigns.)

Click for Ed's association articles

This is a facilitated session by Ed Rigsbee, one that every association in North America should experience! Ed is the only consultant in America that facilitates his proprietary Member Value Process. It's not an easy process, but easily worth 10 times the cost to associations that are open to learning and having the mirror brought up real, real close.

How much is your association membership really worth? Today, your association membership is more crucial to your success than any time previous. And, you’re expected to justify your membership expenditure. You are being asked, “What’s the ROI (return on investment) of your association membership?" You know that the networking and education opportunities have been invaluable to you, but you are now being asked to put a dollar value on what you get.

Help is on the way! Business relationship author, Ed Rigsbee, CSP, will lead you through a process he developed to determine the yearly sustainable dollar value of your association membership. Following his session, the next time you are asked about the ROI of your association membership—you’ll have the answer on the tip of your tongue. You’ll dazzle the people back at work with the ease in which you answer their ROI questions.

 

See Rigsbee's article titled, The Member Valuation Process—Discovering the Real Dollar Value of Association Membership for detailed information on his valuable process for determining the yearly sustainable value one's association membership delivers.

Click for Rigsbee's Association Section

Read what the American Society for Quality says about the program

 

 

 

Ed Rigsbee is the ROI Guy

Call Ed Rigsbee at 805-498-5720 or email: Ed@Rigsbee.com or Skype: Ed_Rigsbee

Rigsbee Enterprises, Inc. (Est. 1981), 1746 Calle Yucca, Suite 200, Thousand Oaks (Los Angeles area), CA 91360 USA

 

 

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